Frequently asked questions

What is termed as a Certified Pre-owned Vehicle?

All vehicle that passes the stringent 145 point quality assurance inspection for both, mechanical and body, carried out by our certified technicians is designated as a Certified Pre-owned Vehicle.

Do you provide an after-sale car service?

All customers of AG Used Cars can get their cars serviced at any of the 7 multi-brand AG Cars service centers across the UAE. You can also call our customer support team at 600540045 to book your appointments prior to your visits.

What vehicles are covered in the pre-owned vehicle certification program?

All vehicles that pass the 145 point quality assurance inspection check are eligible for the 100% certified pre-owned vehicle certificate.

Why should I buy a certified pre-owned vehicle from AG Used Cars?

Inheriting the tradition and values build by the Al Ghurair family, AG Used Cars team has the expertise to buy, prepare and sell the right quality vehicles that customers can buy with confidence. To add more, every vehicle from AG Used Cars comes with a comprehensive 1 year / 20,000 km warranty. The vehicle can be serviced at any of our 7 multi-brand car service centers across the UAE.

Do all vehicles from AG Used Cars come with a car warranty?

Yes, all vehicles sold through the AG Used Cars showroom come with a comprehensive 1 year / 20,000 km warranty so that our customers can buy with full confidence and a complete peace of mind.

What does the AG Used Cars car warranty cover?

The car warranty from AG Used Cars cover the replacement or repair cost of any faulty parts that doesn’t fall under the normal wear and tear category. Please reach out to our sales team to get a detailed warranty coverage document.

Can I trade-in my car at AG Used Cars?

Yes, you can trade-in any car to get the best market price. You can either avail instant cash payment or use it as a down payment for your new certified used car that you buy from us.

Does AG Used Cars provide auto loan while buying a car?

We have partnerships with many leading banks and other financial institutions in UAE to get our customers the best car financing policies at the most competitive rates in the market. We also offer assistance in getting Islamic finance towards car purchase.

How do I book a car from AG Used Cars?

You can choose the car that best suits your requirements from our website. Once you shortlist the cars, you can either book a test drive or request for more details through our customer support center on 600540045. Alternatively, you could visit our multi-brand car showroom to get a test drive.

Can I get a refund of my reservation deposit if I change my mind?

At any point, if you change your mind after reserving a car, you can either request for a full refund or transfer the reservation to any other car you prefer to buy from us.